Electronic Bill Presentment

Optimize the revenue lifecycle, improve operational efficiency, and enhance customer service with KUBRA’s cloud-based e-billing and self-service platform. KUBRA's payment experience software combines multiple e-bill delivery options for one-time or enrolled payments with customer self-service and analytics, outbound interactive messaging, and document archival and retrieval.

• Secure e-bill delivery
• Flexible payment options (ACH, credit, debit)
• Personalized messaging
• Alerts and notifications
• Bill consolidation
• Self-service tools

On-Demand Payments

Allow customers to make last-minute, on-demand payments through digital, in-person, and voice channels using their preferred payment type. KUBRA enables you to accept utility payments from both customers enrolled in self-service and e-billing applications, and non-enrolled customers who prefer to make one-time, guest bill payments.

• Multiple payment channels
• In-person payment solutions: self-service kiosks, retail cash, and point of sale
• Real-time payment processing
• Enrolled or non-enrolled e-payments
• Digital wallet payment acceptance (Apple Pay, Google Pay, PayPal, and Venmo)
• AI-integrated payment channels
• Payment reminders

Document Print and Mail

Benefit from an integrated service that provides sophisticated document production and distribution capabilities in highly secure and controlled environments. KUBRA can help enhance your targeted marketing efforts, reduce delivery times, and improve accuracy rates.

• Advanced address hygiene 
• Data management tools
• Targeted messaging and marketing
• Distributed mail production and delivery
• On-demand document rendering

Outage Communications

Shed some light on service disruptions and increase customer satisfaction through proactive and transparent communication during outages and infrastructure-related events. KUBRA solutions use interactive maps, text messages, email, automated voice, and mobile app channels to keep customers informed and make it easy to report and track outages and infrastructure issues. Self-service and two-way communications allow customers to:

• Report a power outage
• Check outage status
• Receive an estimated time of restoration
• Learn the outage cause
• Know the number of customers affected
• See crew status
• Locate crisis support (e.g., ice trucks)
• Report infrastructure-related issues such as streetlight outages, gas leaks, water main breaks, and wildfire hazards
• Submit and track service requests 

Account Management

Give your customers easy access to account management tools in their channel of choice. Our preference management solution lets your customers use their preferred channel to get information about and take action on such things as:

• Mobile app account management
• Billing, payment, and bill history
• Communication preferences
• Service Requests
• Locate crisis support (e.g. ice trucks)

Customer Engagement

Increase program participation and improve customer satisfaction by providing customers with simple ways to access energy usage data, account information, and integrated home automation functionality. KUBRA products deliver a number of customer experience-enhancing features:

• On-demand payments
• Electronic bill presentment
• Document print and mail
• Alerts and preference management
• Utility mapping
• Natural Language Processing
• Mobile apps

Your customers will thank you for giving them access to KUBRA’s quality customer experience management software designed specifically for the utility industry. See your customer satisfaction and engagement increase when you allow your customers to interact with you in their channels of choice.